CHOICE fundraisersFundraisers representing The National Autistic Society are currently visiting households and private sites such as supermarkets to ask people to support the charity by Direct Debit.

This type of fundraising (known as 'face to face', 'private site' or 'door to door') is a cost-effective way to raise funds and is widely used by many charities throughout the UK. It will help to raise new income to fund some of our most valuable services for people with autism. It will also enable us to speak to many people to raise awareness of autism.

This page is dedicated to answering questions you may have about these types of fundraising.

Why are you using face to face fundraising as a way of raising money?

Because it works. Face to face fundraising is proven to be a cost-effective way for charities to find new donors and raise money to fund important work. The National Autistic Society relies on donations to fund crucial services, such as our Autism Helpline. Speaking to people face to face enables our fundraisers to explain the cause and answer questions you may have before you decide whether to become a supporter.

Why are you asking for Direct Debits?

A Direct Debit is one of the best ways to donate to The National Autistic Society because you are in complete control of your donation and all Direct Debits are covered by the Direct Debit Guarantee. It also means you can donate a small regular amount to your favourite charity without having to send multiple cheques in the post every month. Direct Debits enable us to predict our monthly income and plan our work more effectively, which ultimately benefits people with autism and their families.

How will my donation be used?

It will help to fund services that provide crucial support for people with autism and their families. For example, a donation of £15 a month could enable six families every year to attend one of our family support seminars, giving crucial information and advice to families affected by autism and putting them in touch with other parents for informal support.

We spend every penny wisely – 97p in every £1 goes directly towards helping people with autism and their families

Can I set up a Direct Debit online instead?

Yes. Please go to our secure online donation page.

Why can’t I send you a cheque instead?

If you would prefer to make your donation by sending a cheque we would be delighted to receive it. Please send it to: Freepost Plus RSJA-SUJH-HAKL, The National Autistic Society, 391-393 City Road, London, EC1V 1NG. See other ways to donate.

I signed up to a Direct Debit but have changed my mind - can I cancel it or change the amount?

Yes, just call us on 0808 800 1050 straight away and we will be happy to help you (calls are free from landlines and most mobiles). Alternatively email us on and we will reply as quickly as possible. But please contact us as soon as you can so we can amend our records before the first payment is collected.

Are your fundraisers paid commission?

No. They are paid a set weekly wage and there is no commission involved. Therefore there is no monetary incentive for the fundraiser to get you to sign up – they are more motivated by the cause and representing The National Autistic Society positively.

What time of day do the fundraisers work?

We follow the rules laid down by the Public Fundraising Regulatory Association (PFRA) which states that fundraising can only take place between 9am and 9pm (10am on Sundays and Bank Holidays.)

The National Autistic Society strives for the highest standards in all of our fundraising and we are a member of the PFRA, The Fundraising Standards Board (FRSB) and the Institute of Fundraising (IoF).

How do I know if the person I am talking to is a genuine fundraiser?

All of our fundraisers wear our branded clothing and carry their ID badge at all times which they will be happy to show you upon request.


Where exactly is fundraising taking place?

We are currently visiting households all across the UK.

Are the fundraisers employed by The National Autistic Society?

No, we work with fundraising agencies Future Fundraising and Smile Fundraising, which are professional fundraising organisations. Working this way is cost-effective and gives us the benefit of working with experienced, professional fundraisers.

How do I make a complaint about a fundraiser?

Please call us on 0808 800 1050 (free from landlines and most mobiles). We take all complaints seriously and thoroughly investigate them. As a member of the Fundraising Standards Board (FRSB) we follow the Institute of Fundraising's Codes of Fundraising Practice. See here for more information.

I have another question that is not answered here

If your question is not answered here or if you would prefer to speak to someone, please call our friendly Supporter Care Team on 0808 800 1050 and we will be happy to help. Supporter Care opening hours are Monday-Thursday 9am-5pm, Friday 9am-3pm. Alternatively please feel free to email the team on and we will reply as quickly as possible.